Frequently Asked Questions

 

How do I schedule a consultation?
Start by filling out our inquiry form on the Contact Us page. Please provide as much detail as possible. Once your form is submitted, we will review and contact you shortly after. Note: We can schedule a year in advance for weddings and major events (your venue must be booked prior to a tasting). All details must be confirmed four weeks prior to your event.

 

How do I schedule a tasting?
Once we reply to your inquiry form, you will be invited to either a virtual or in-person consultation. At that time, you will be offered the opportunity to attend a cake tasting (max 4 people). We can also offer to travel to your location for a $50 fee. We schedule tastings once a month on a Saturday or Sunday. Appointments are usually one hour long and will include cake designing, tasting, flavor selection, pricing, and discussing other important details with L. Alexander. Note: Tasting are complimentary to wedding clients only with minimum spending of $300.   

How do I secure services with Flour House Cakes & Co.?
In order for us to hold your event date, we require a signed contract and 50% nonrefundable retainer deposit for cake services at time of consultation and/or tasting. Final payment is due 2-weeks prior to your event.

Does the nonrefundable retainer deposit apply to my balance?
Yes, the retainer will be applied to your final balance.

How will my cake be priced?
Many details go into quoting a custom cake. The cost of your cake will be determined by the type of cake, finishing selected, flavorings and fillings, embellishments and number of servings required. We highly encourage all wedding clients to schedule a complimentary cake consultation and tasting to discuss details of your event and build a customized quote.

What areas do you serve?
Flour House Cakes & Co. serves all of West Michigan from Traverse City to Kalamazoo. However, we are happy to travel to other regions across Michigan ($500 minimum contract order) upon request.

What are your delivery fees?
Delivery fees are assessed at $0.60/mile for non-wedding/Major event orders. We have a $50 minimum delivery fee (setup services included) for wedding and special events venues within 50 miles of Grand Rapids. Venues over 50 miles will be assessed an additional charge (quoted during consultation).
   
Do you offer Gluten/Soy/Dairy/Nut Free options?
Unfortunately, we do not operate in an allergy free facility. At this time, we do not offer cakes for clients with the above specified allergies. However, some of our cake selections may be naturally free of the ingredients listed above (please inquire).

What methods of payment do you accept?
We accept cash, electronic transfer, check and all major credit cards.

Do you make customary/cultural cakes?
Yes, we offer a few selections of specialty cakes from occasion such as Jamaican Fruit (Black) Cake to classic Mexican Tres Leches Cake. Please do not hesitate to ask us about our options.

Do you have A diversity and inclusion statement?
Yes, Flour House Cakes & Co. is available for ALL life celebrations. However, we WILL NOT accept clients who request cakes that serve to promote hate and/or discriminate against groups or communities.

Do you sell small treats?
We do not offer cupcakes, cake pops and/or cookies unless they are a part of a major catering contract with Flour House Cakes & Co.

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